WHO ARE WE? Total Systems Technologies Corporation (TSTC) is an award-winning provider of full lifecycle program, investment, and security management consulting services that enable United States civilian, defense, intelligence, and law enforcement communities to streamline, effectively manage, and defend their programs and operations.
OK, WHO ARE WE.... REALLY??? TSTC is a Woman Owned, HUBZone certified Small Business (WOW, we are different already!) comprised of individuals who want more - to live more, laugh more, produce more - be more! Built upon our Total Service - Total Commitment® cornerstone, TSTC takes pride in our commitment to delivering excellence. Total Service - Total Commitment® is our commitment to our employees, to our teams, and to our clients.
WHAT WE'RE LOOKING FOR:
TSTC is seeking a full-time IT Site Support to support an existing TSTC contract with DHS. The successful candidate will be responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, virtualization, backup and disaster recovery.
#MilitaryFriendly #MilitarySpouseFriendly #Veterans #SupportOurHeroes
WHO ARE YOU?
Proven experience that displays deep interaction and problem-solving skills for complex technical problems.
Advanced skill set for leading, understanding and solving complex problems spanning one or more teams / areas with appropriate quality and quantity
Strong knowledge of systems and networking software, hardware, and networking protocols
Strong knowledge of maintaining and upgrading Active directory, on-prem and Azure.
Strong knowledge of implementing and effectively developing IT operations and best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
WHAT YOU'LL DO:
Provide operations and maintenance support to resolve application bugs and enhancements submitted through the Support Desk.
Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Responsible for capacity, storage planning, and database performance
Other duties as assigned
BASIC QUALIFICATIONS:
Bachelor’s degree required – preferred in relevant technology fields such as Computer Science, IT, System Administration, or Engineering
3-5 years of database, network administration, or system administration experience. (Prior military IT experience preferred but not required)
System administration and IT certifications in Microsoft, VMware or other network related fields are a plus
Working knowledge of VMware, Zerto, Workspace One, Veeam, O365, Azure, Exchange, Primary and Secondary Storage
Experience with scripting and automation tools
Experience with Java, Java Applets, Web Programming Skills, Teamwork, Verbal Communication, Web User Interface Design, Software Requirements, Software Development Process, Object-Oriented Design (OOD), Multimedia Content Development, and Software Debugging.
SECURITY CLEARANCE:
Applicants selected must be a U.S. Citizen. An active government security clearance – TS/SCI – is required for this position and the successful candidate must pass a comprehensive background check / screening process.
WHERE YOU'LL WORK:
The position is 100% on site at the USCG HQ in SE Washington, DC
WHY TSTC?
Competitive salary with frequent raise opportunities
Be part of a team that supports employees and strives for excellence
Generous merit bonuses on personal and team levels
Spend time working from the comfort of your home office
401(k) with 3% gross salary matching regardless of your personal contribution amount
Multiple Medical, Dental and Vision plans to choose from
100% Paid Healthcare Premium option
Health Savings Accounts (HSA) for High Deductible Health Plans with TSTC contribution
Health Care and Dependent care Flexible savings accounts (FSA)
Paid Time Off and Flexible Holiday schedules
Flexible work schedules and opportunity to telework
100% TSTC paid Life and Disability insurance; Short-term and Long-term disability plans
Commuter benefits
Education Assistance
Professional certification assistance
Corporate account with Management Concepts - the premier training program in the Washington DC area
Completely confidential Employee Assistance Program (EAP)
Voluntary benefits to include identity theft, home and auto insurance, and a company favorite – Pet Insurance
And more ……
ADDITIONAL INFORMATION:
All TSTC employees operate according to the terms of the specific contract under which they work. They are responsible for fulfilling the duties of the specific job and are accountable for complying with the terms and conditions of their employment, the TSTC Code of Conduct, and with applicable federal, state and local laws.
TSTC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment due to race, color, national origin, ancestry, nationality, citizenship, religion, creed, age, sex, gender, marital or familial status, sexual orientation, disability, veteran status and liability for service in the U.S. Armed Forces or any other characteristic protected by applicable law.
If you need assistance or an accommodation due to a disability, please email us at HR@totalsystech.com or call us at 276-496-4458